Return & Refund Policy

Thank you for shopping at Tunauncle (operated by GOERVIS INC).

We want you to feel completely confident when you purchase our lab-grown diamond jewelry. This Return & Exchange Policy explains how returns, exchanges and refunds work on https://tunauncle.com/.

By placing an order on our website, you agree to the terms below.

General Return & Exchange Window

– You may request a return or exchange within 30 days from the date your order is delivered.

– After 30 days, we may not be able to offer a refund or exchange, except where required by applicable law.

Eligibility Conditions

To be eligible for a return or exchange, all of the following must be true:

– The item is unused, unworn and in the same condition that you received it.

– The item has no signs of resizing, modification or damage caused by misuse or accident.

– The original packaging, certificates, tags and accessories (if any) are included.

– You can provide valid proof of purchase (order confirmation email or receipt).

GOERVIS INC reserves the right to refuse returns that do not meet these conditions.

Non-Returnable / Non-Exchangeable Items

Unless the product arrives damaged or defective, the following are generally not eligible for return or exchange:

– Customized or made-to-order pieces (including special sizes, custom designs, or personalized settings).

– Engraved items or jewelry with any form of personalization.

– Gift cards or digital products.

– Final sale / clearance items clearly marked as “Final Sale” or “Non-Returnable” at checkout.

If you are unsure whether your item is eligible, please contact us before sending anything back.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered:

– Please contact us within 7 days of delivery at:

Email: fbshopddd2021@gmail.com

– Include:

• Your full name and order number

• A short description of the issue

• Clear photos or videos showing the problem (product, packaging and labels)

Once we verify the issue, we will arrange a replacement, repair, exchange or refund, depending on product availability and your preference, in line with applicable consumer laws.

How to Request a Return or Exchange

To start a return or exchange:

Email our support team at:

fbshopddd2021@gmail.com
Include:

– Your full name

– Order number

– Item(s) you wish to return or exchange

– Reason for the return or exchange

– Photos if the item is damaged, defective or incorrect
Our team will review your request and reply with:

– Confirmation of eligibility

– The return address

– Any return authorization number or specific instructions (if required)

Please do not send back any items before receiving our confirmation and instructions.

Return Shipping Costs

– If the return is due to our error

(wrong item sent, manufacturing defect, transit damage):

• We will cover or reimburse reasonable return shipping costs,

or provide a prepaid return label where available.

– If the return is due to a change of mind, wrong size ordered, or other reasons not caused by us:

• You are responsible for the return shipping cost.

We strongly recommend using a trackable shipping service and keeping your shipping receipt. GOERVIS INC is not responsible for loss or damage of items during return transit.

Inspection and Approval

– Once your returned item is received, our quality team will inspect it to confirm condition and eligibility.

– We will then notify you by email whether your return has been approved, partially approved, or rejected.

– Approved returns will proceed to refund, exchange or store credit according to your request and our stock availability.

If the returned item shows signs of wear, damage, modification or missing parts not reported in advance, we may offer a partial refund or decline the return.

Refunds

– If your refund is approved, we will refund to your original payment method (unless otherwise agreed).

– Processing time is typically 5–10 business days after our confirmation, but this can vary depending on your bank or payment provider.

– Original shipping fees are generally non-refundable, except where the return is due to our error or as required by law.

– Any discounts applied at purchase will be reflected in the refund amount. Non-refundable fees clearly stated at checkout (if any) will not be refunded.

Exchanges

– If you would like to exchange your item for a different size, style or model, please contact us first to check availability.

– For defective, damaged or incorrect items, exchanges are usually offered as the first option when stock is available.

– For change-of-mind exchanges (size, style, color), additional shipping charges may apply.

– In some cases, we may ask you to return the original product first; once received and approved, we will ship the replacement item.

Late or Missing Refunds

If we have confirmed your refund but you have not received it:

Double-check your bank or payment account.
Contact your credit card company or payment provider; it may take additional time before the refund is officially posted.
Contact your bank; internal processing times can add a delay.

If you have completed all of these steps and still have not received your refund, please email us at:

fbshopddd2021@gmail.com

International Orders

For international customers:

– Customs duties, taxes and import fees paid to your local authorities are generally non-refundable.

– If a parcel is refused, unclaimed or returned due to unpaid customs charges or incorrect address information, we may refund the product price once the item is returned in acceptable condition. Shipping fees and certain associated costs may not be refundable.

Policy Abuse

To protect our brand and our customers, GOERVIS INC reserves the right to refuse service, returns or refunds in cases of:

– Excessive or suspicious return patterns

– Evidence of product misuse, damage or fraud

– Violations of the terms of this policy

Contact Information

If you have any questions about this Return & Exchange Policy or need help with a specific order, our support team is here to assist you.